OUR POLICY

PAYMENT

Pyment can be made via Paypal,SOON! debit/credit card or bank transfer.

Please chose your preferred method.

SHIPPING

Livestock orders can be posted within the UK. Postage is via Royal Mail Special Delivery  which is guaranteed for a 1pm next day arrival. This is charged at £8 per order.Postage days are Monday-Thursday.We can post on a Friday (for a guaranteed Saturday by 1pm arrival). This service carries an additional charge of £3.00. If for any reason we are unable to deliver your order on the requested arrival day-not enough time, cold weather, we will contact you by e-mail to re-arrange another suitable arrival day.

If you wish to collect your order from Portsmouth please contact us via email.

REFUND

We offer a guaranteed Live Arrival.

In the unlikely event that a spider arrives dead we will either send a replacement on your next order or refund the cost as long as we are notified within 24hr of arrival. We may require a photo.

Please contact us in the event you are not happy with your order and we will do all we can to help. 

OUR LOCATION

149 KINGSTON ROAD

PORTSMOUTH

PO2 7EE

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